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ManagementArtificial IntelligenceStrategy

Knowledge Management in the Age of AI: From Tacit to Explicit

Jacques BughinMcKinsey & Company13 min readJanuary 23, 2023
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Summary

Organizations lose an estimated 40% of institutional knowledge each year through attrition, yet most knowledge management systems capture only explicit, documented knowledge while ignoring the tacit expertise that drives actual performance. AI tools now offer new ways to capture, organize, and distribute tacit knowledge through conversation analysis, expert network mapping, and automated documentation. The article presents a maturity model for knowledge management that integrates AI capabilities with human expertise networks.

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