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Product ManagementProduct DesignUX Design

Divergent and Convergent Thinking: The Double Diamond of Innovation

Sarah GibbonsNielsen Norman Group9 min readMarch 8, 2021
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Summary

The double diamond framework alternates between divergent thinking (expanding possibilities) and convergent thinking (narrowing to the best option) across two phases: problem definition and solution development. Most teams skip divergent phases, jumping to solutions before fully understanding the problem space. The article provides specific techniques for each mode and explains when to switch between them for maximum creative effectiveness.

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