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ManagementArtificial IntelligenceStrategy

Digital Adoption: Overcoming Resistance to New Technology in Organizations

Gerald KaneMIT Sloan Management Review11 min readNovember 8, 2021
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Summary

Technology adoption failures are rarely about the technology itself; they stem from inadequate attention to user psychology, workflow disruption, and identity concerns. Research shows that the strongest predictor of digital adoption is whether employees perceive the new tool as enhancing rather than threatening their professional identity and competence. The article presents a human-centered approach to technology rollouts that addresses emotional resistance, provides adequate transition support, and celebrates early adopters as change agents.

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