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LeadershipStrategyProduct Design

Craft vs. Commodity: Preserving Quality in an Age of Scale

Richard SennettMIT Sloan Management Review14 min readFebruary 4, 2019
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Summary

The tension between craft (deep skill, attention to detail, pride in work) and commodity (efficiency, standardization, scalability) defines many modern organizational dilemmas. Sennett argues that the best organizations find ways to preserve craft values even as they scale, by protecting artisan roles, allowing time for mastery, and rewarding quality alongside speed. The article examines how companies like Pixar and Toyota embed craft culture into large-scale operations without sacrificing efficiency.

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