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ManagementStrategyUX Design

Choice Architecture: Designing Environments That Improve Decisions

Liz Hilton SegelMcKinsey & Company14 min readFebruary 9, 2021
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Summary

Choice architecture refers to the deliberate design of contexts in which people make decisions, influencing outcomes without limiting freedom. McKinsey's research shows organizations that apply choice architecture principles see 15-25% improvements in employee compliance with beneficial programs. The article details six key principles: defaults, feedback, mapping, structuring complex choices, error tolerance, and incentive alignment.

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