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ManagementProject ManagementTime Management

Async Communication: Why Real-Time Is Not Always the Best Time

BasecampBasecamp10 min readJanuary 1, 2023
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Summary

The shift to remote work exposed a hidden assumption: that most communication needs to happen in real time. Asynchronous communication — messages that do not expect an immediate response — protects deep work, respects timezone differences, creates documentation by default, and produces more thoughtful responses. This article provides a framework for deciding what should be synchronous versus asynchronous, tools and practices for effective async work (long-form writing, Loom videos, structured RFC processes), and guidance for managing the cultural shift from always-on to async-first.

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